Lifetime Service Plan
Your state-of-the-art
monitored security system is designed to provide years
of dependable protection. Sometimes, however, even the
best-made electronic products require occasional service
or repair. As a Monitronics customer, the Lifetime
Service Plan is design to protect you against costly
repair bills by providing you with remote diagnostic
repairs and reprogramming free of charge or on-site
repairs for only $30 per trip.
Coverage and Terms
The Lifetime Service Plan
covers all parts and labor (excluding replacement of
batteries and alarm screens) under normal operating
conditions and due to ordinary wear and tear. You pay
only $30 per service trip, regardless of the time
required or equipment cost required for the repair.
The Lifetime Service Plan will remain effective
as long as you are a Monitronics customer and stay
current on your monthly monitoring and service plan
fees. The Lifetime Service Plan does not cover repair of
this system as a result of damage from accident or
abuse, misuse, or causes other than ordinary wear and
tear. Monitronics reserves the right to use new or
reconditioned parts at the time of replacement or to
retain any parts removed from the system. You pay for
all parts and labor for repairs excluded from this plan.
Service will be provided during Monitronics’ regular
business hours, Monday through Friday, excluding
holidays, 8:00 a.m. – 5:00 p.m. central time. Service
provided at other times and/or for non-covered repairs
will be based on Monitronics’ customary labor and
material rates.
